• Items received in an accidentally damaged condition due to postal services are eligible for return and refund.
  • Items not received or packages lost are eligible to be refunded by StrideRidge only if the delivery service originally purchased with the item’s order, included package tracking services.  This is vital to ensure traceability of the package.
  • Custom, monogrammed, modified, or personalized items are final sale, and returns or refunds will not be issued or accepted.
  • Customer must notify StrideRidge within seven days of receiving an item if a return or refund is requested.
  • The customer must notify StrideRidge of any return request(s) before returning the item. Item(s) must be returned within 14 days of notifying StrideRidge
  •  A refund of the purchase price, excluding the shipping costs, will be issued to the buyer once the sold item is received in new and unused condition. Shipping, taxes, duty fees are not included in the refund and will not be refunded.
  • The buyer is responsible for the return shipping, tax, broker, or duty costs.
  • Refunds will not be issued if the package is on hold by customs and not received by StrideRidge.
  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to the shipping return address below.
  • Product exchanges are not provided by StrideRidge. If you require an alternate item than the one you purchased, you must return your original item for a refund, following StrideRidge return and refund terms.  A new and separate purchase transaction would be required to be initiated by the customer for any alternate item(s) desired.
  • Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Personalized and customized goods are exempt from being returned unless the product arrives defective.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Gift cards are not refundable.

Shipping Returns to StrideRidge:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • All returned items must be shipped with package tracking
  • To return your product, you should mail your product to:

StrideRidge Incorporated
3221 Derry Rd W Unit 3
PO Box 13546
Mississauga ON, L5N 7L7


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