1. ORDER TIMELINE
- PROCESSING TIME: Our company handcrafts products to order. Each product listed for sale states the processing time to complete the assembly of the item in business days.
- The processing time for each order is specified in the listing details online.
- Often, orders process faster than that, but we can’t guarantee a faster processing time.
- Our company uses the following shipping carrier: Canada Post
- StrideRidge ships from Canada.
- Orders are dispatched to the postal service after the processing time (time to make the order items).
- We happily support and love our global customers.
- We ship all International products through Canada Post.
- Buyers are responsible for any customs or import fees associated with the order (including VAT). Payment for these fees are due upon receipt of the package
- These charges come from your country during importation of your package.
- StrideRidge does not calculate or charge for import charges.
- We will only declare the actual value of items being shipped on duty forms for shipments. Each order is designated as a “Sold Item”, and the actual value of the item is declared.
- StrideRidge ships via Canada Post (with package tracking).
- Shipping Upgrades are available during checkout for most countries:
- If you have special shipping needs, please Contact Us.
- Please keep in mind that delivery times stated are estimates and may vary.
Approximate Shipping Times:
- I will send you a message when your order is dispatched to the postal service.
- Approximate shipping duration is provided during check-out. Shipping options and costs are calculated during check-out.
3. HANDMADE DISCLAIMER
- The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
- The color of each item as pictured may display differently on each computer so keep in mind that you may see slight variations in color and finish when you receive your order.
- The leather is a natural material with normal variations in texture, and potential blemishes or markings may have occurred during the life of the animal. Although I am very selective of the leather cuts used, expect variations in surface, minor blemishes, and thickness. Every single piece of leather has its own surface texture and will vary depending on which part of cowhide has been used. The dye color applied to each piece of leather may vary in color and finish so some variance can be expected and are not considered defective.
- All products are new. I never sell used products.
- Dimensions provided in listing details are approximate. Expect minor variances in size due to the natural leather properties and the nature of handmade (not machine made) products.
- All products are hand cut based on design templates I have created for consistency and accuracy. A lot of heart and design iterations went into each product, so quality is consistent.
- Keep in mind that the item photographed may not be the actual item you receive but, without question, the same design. Each item is handmade by me.
Care for your leather product(s) by:
- I sell a natural leather balm which you can purchase at my shop here
- The leather goods are not suitable for exposure to water.
- You may opt to apply additional water protection beyond the finish provided on your purchased product. Oils and leather protectors are available in most retail outlets.
- Please note that applying a leather finish may change the color, shade, or surface appearance of leather.
Your product(s) can be damaged if:
- Exposed to or submerged in water.
- Strong solvents or colored dyes are exposed to the item.
- Excessive abrasion.
4. CUSTOM ORDERS
- We always love creating new products from scratch.
- Please contact us for a quote.
- Custom orders can have a lengthier processing time.
- Custom or modified orders are final sale
- Monogrammed or personalized items are final sale and cannot be refunded, returned or exchanged.
- All payments for my shop are processed through my PayPal merchant account and credit, debit, and PayPal.
- We begin processing an order once the payment is cleared.
- No transaction or banking information is stored on my shop. All of the transaction financial details are processed by the merchant bank on their systems.
6. RETURNS / EXCHANGES / REFUNDS
- It’s crucial that you enjoy the products from StrideRidge.
If a buyer is not pleased with an item purchased, please reach out to me, and we’ll make it right.
- Items received in an accidentally damaged condition due to postal services are eligible for return and refund.
- Items not received or packages lost are eligible to be refunded by StrideRidge only if the delivery service originally purchased with the item’s order, included package tracking services. This is vital to ensure traceability of the package.
- Custom, monogrammed, modified, or personalized items are final sale, and returns or refunds will not be issued or accepted.
- Customer must notify StrideRidge within seven days of receiving an item if a return or refund is requested.
- The customer must notify StrideRidge of any return request(s) before returning the item. Item(s) must be returned within 14 days of notifying StrideRidge
- A refund of the purchase price, excluding the shipping costs, will be issued to the buyer once the sold item is received in new and unused condition. Shipping, taxes, duty fees are not included in the refund and will not be refunded.
- The buyer is responsible for the return shipping, tax, broker, or duty costs.
- Refunds will not be issued if the package is on hold by customs and not received by StrideRidge.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.strideridge.com and send your item to the shipping return address below.
- Product exchanges are not provided by StrideRidge. If you require an alternate item than the one you purchased, you must return your original item for a refund, following StrideRidge return and refund terms. A new and separate purchase transaction would be required to be initiated by the customer for any alternate item(s) desired.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Personalized and customized goods are exempt from being returned unless the product arrives defective.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Gift cards are not refundable.
- Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Shipping Returns to StrideRidge:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- All returned items must be shipped with package tracking
- To return your product, you should mail your product to:
- Note that this is not a physical retail store location but rather, a mailing address.
3221 Derry Rd W Unit 3
PO Box 13546
Mississauga ON, L5N 7L7
Please let me know if you have any questions